Returns and Cancellations Policy

Need to Return Your Wig? Here's what you need to know... 

1. RETURNS FOR REFUND ARE NOT ACCEPTED AT THIS TIME

2. EXCHANGES

Exchanges are accepted ONLY to replace defective wigs with the exact same wig. Wigs MUST be in unworn, unaltered condition to be eligible for exchange. Wigs being returned as "defective" are subject to inspection and approval which could take up to 30 days, per manufacturer guidelines; wig MUST be determined defective by BOTH Morning Glory Wig Studio AND the Manufacturer.

• If wig is NOT determined defective by Morning Glory Wig Studio AND/OR the Manufacturer, it will be returned to you at your expense.

• Wigs that are returned for exchange may be subject to backorder, production times and inventory constraints, please be prepared to wait for your exchange.

• A refund may be requested in lieu of exchange IF exact replacement is unavailable due to backorder and will be subject to a 15% processing fee.

Need to Cancel Your Order? Here's what you need to know...

1.) Should you need to cancel your order for ANY reason you must notify Morning Glory Wig Studio website Chat or email: dawn.vermillion@morningglorywigs.com BEFORE the order is fulfilled/shipped OR not later than 3 business days from order being placed.

2.) In some cases, orders that do not appear as fulfilled/shipped may be in process of shipping and cancellation will not be possible; you will be notified and have the option to request a return (see Returns info above).

3.) A cancellation fee of 4% will be deducted from your refund to cover payment processing costs incurred.

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THE FOLLOWING ARE FINAL SALE, NON-RETURNABLE/NOT ELIGIBLE FOR REFUND:

• HUMAN HAIR WIGS, HAIR PIECES, EXTENSIONS, ETC. ​

• WIG CARE PRODUCTS

• TOOLS​

• ACCESSORIES, LASHES, ETC.

• SPECIAL REQUEST WIGS & ITEMS (ie: special order, customizations/alterations, clips or combs added, etc.)

• CLEARANCE WIGS AND ITEMS - ORDERS CANNOT BE CANCELLED ONCE PLACED

SPECIAL SALE, DEMOS & FINAL SALE:
Special Sales:
Morning Glory Wig Studio will occasionally offer a specially procured, limited selection of wigs/items specifically for a deeply discounted “Special Sale” (ie: Black Friday). Wigs/items remaining from the Special Sale may be added to the Clearance section at the already reduced price or reduced further. (eff. 4/13/2023).
Demo Wigs:
Demo wigs are in NEW or As-New condition. They have been removed from packaging, the zigzag part may have been removed, they have been used for photos and/or videos to promote the specific style and/or color. On occasion, demo wigs may have been used to demonstrate a scented or unscented wig care or styling product sold or promoted by Morning Glory Wig Studio. Typically, there is the only one of any Demo unit available at a reduced price.
Final Sale:
Final sale items are in NEW or As-New condition. These items are typically being discontinued by the manufacturer or are no longer offered by MGWS. They are deeply discounted for quick sale.