702009463771267
top of page

Returns and Cancellations Policy

RETURNING YOUR WIGS...

SYNTHETIC WIGS & HAIR PIECES may be eligible for return for a refund to your original payment method, a $35 processing fee will be deducted from the refund amount for eligible returns.

​

Please read the following CAREFULLY before requesting a return.

  • ALL returned wigs must be in UNWORN, UNALTERED condition, with ALL packaging and tags intact and packaged as received. 

  • All returns MUST be REQUESTED within 5 business days of DELIVERY (you received your order per carrier tracking). 

  • You MUST complete and submit a Return Request Form PRIOR to mailing your wig back. DO NOT send your wig back before your return has been approved or it will be refused and sent back to you unprocessed. (Use the button at the bottom of the page to access the Return Request form.) ​

  • Upon approval of Return Request, your package must be in the mail and postmarked within 3 business days.

  • You are responsible for return shipping fees. At this time MGWS requests that all returns be sent via USPS Priority Mail.

  • You MUST provide tracking information to Morning Glory Wig Studio via email the day you mail your package.

  • Returned wigs will be inspected for alterations, damage, wear, odors etc. before any refund is given.

  • If wig is in unacceptable condition, IE: if the part has been changed or the wig has been altered, if the packaging is damaged, if the wig smells of perfume, unclean hair, cigarette smoke, etc. your return will be denied. No refund will be given, you will be notified and can chose to have the wig sent back to you or donated to a non-profit charity.

  • EXCHANGES are allowed ONLY to replace defective wigs with the exact same wig. Wigs being returned as "defective" are subject to inspection and approval (determined defective by MGWS). MUST notify MGWS and follow RETURNS GUIDELINES (see above).

  • Wigs that are returned for exchange may be subject to back order, production time and inventory constraints.

  • If wigs were purchased with a promo code or under promotional conditions, credit/refund for the actual amount paid will be available upon acceptable return of the wig.

 

CANCELLING AN ORDER...

Should you need to cancel your order for any reason you must notify Morning Glory Wig Studio via email dawn.vermillion@morningglorywigs.com before the order is shipped, in some cases, orders that do not appear as shipped may be in process of shipping so cancellation will not be possible; you will be notified. For all non-human hair orders, a cancellation fee of 3% will be deducted from your refund to cover payment processing costs incurred. 

Should you request to cancel an order of any human hair wig, topper or extensions for any reason, a cancellation fee of 15% of the purchase price of the wig will be deducted from your refund.

​

THE FOLLOWING ARE FINAL SALE AND NON-RETURNABLE/NOT ELIGIBLE FOR REFUND:

  • HUMAN HAIR WIGS, HAIR PIECES, EXTENSIONS 

    • ​Exchanges are permitted if a manufacturer defect is present and verified, must follow all RETURNS GUIDELINES, see above)

  • WIG CARE PRODUCTS AND TOOLS

  • ACCESSORIES, LASHES, ETC.

  • SPECIAL REQUEST WIGS or ITEMS (ie: bangs cut, clips or combs added)

  • CLEARANCE WIGS AND ITEMS

SPECIAL SALE, DEMOS & FINAL SALE
Special Sales:
On occasion, Morning Glory Wig Studio will offer a specially procured, limited selection of wigs/items specifically for a deeply discounted “Special Sale” (ie: Black Friday). Wigs/items remaining from the Special Sale may be added to the Clearance section at the already reduced price or reduced further.
Demo Wigs:
Demo wigs are in NEW or As-New condition. They have been removed from packaging, the zigzag part may have been removed, they have been used for photos and/or videos to promote the specific style and/or color. On a RARE occasion, demo wigs may have been used to demonstrate a scented or unscented wig care or wig styling product sold or promoted by Morning Glory Wig Studio. Typically, there is the only one of any Demo unit available at a reduced price.
Final Sale:
Final sale items are in NEW or As-New condition. These items are typically being discontinued by the manufacturer or are no longer offered by MGWS. They are deeply discounted for quick sale.

 

SOME WIGS/ITEMS MAY FALL INTO ANY OR ALL OF THE ABOVE CATEGORIES. UNDER NO CIRCUMSTANCES ARE ANY OF THESE WIGS/ITEMS ELIGIBLE FOR RETURN/REFUND/EXCHANGE OR CANCELLATION.

bottom of page